An event management, marketing research, and training company.
Call Toll-Free: 855-939-9500
Located in Dallas, TX and Washington, DC
Community Outreach

CMI In the News

CMI is proud to have been featured in multiple national and regional publications and media outlets.

2011→

Broadcast News Source
Customer Service Still Means Something Even in the Age of Online Shopping

Broadcast News Source
Blind 6th Grader Thanks Serviceman; Among 4K

Impact Texas – Difference Making People, Interviews, & Stories with Jon Griffin (Part 1)
How to Keep Cranky Employees From Crippling your Business

Impact Texas – Difference Making People, Interviews, & Stories with Jon Griffin (Part 2)
How to Keep Cranky Employees From Crippling your Business

Veterans Business Resources
Mission First, Soldier Always!

Bloomberg Businessweek and Dallas Morning News
The art of complaining

Minority Business News Texas
Awards to honor “business excellence” among MBEs

DFW Biz Link
October Success Event – ‘How to Make Customers for Life Without Spending Any Money!’ with Royalyn Reid

Power To Potential
Royalyn Reid breakout session speaker profile

Denton Record-Chronicle
Royalyn Reid to speak at upcoming NCTC/SBDC Meeting

Rotary eClub of District 5810
Royalyn Reid discusses the importance of top-tier customer service

University of Dallas
UD College of Business Hosts Registration Event, Features Local Business Executive

960 WSBT
Okay…who put the Halloween display and the Christmas display across from each other?

570 KLIF
Royalyn Reid discusses the importance of customer service

Fox News Radio
The Radio Buzz: Cranky Americans

Broadcast News Source
Grumpy, Angry, Rude, Oh My!

Dallas County Community College District
Royalyn Reid is featured speaker at annual Small Business Awards luncheon

Times Record News
SBA extends business initiative for a year

Dallas Business Journal
Black entrepreneurs honored by the Dallas Black Chamber of Commerce

Women’s Business Enterprise National Council (WBENC) President’s Report from Linda Denny
Dorothy B. Brothers Executive Scholarship Program Recipients


2010→


Women’s Business Council Southwest (WBCS) Done Deals
CMI recognized for a Done Deals Preferred Supplier Deal

Alliance Texas Small Business Procurement Fair
Royalyn Reid Speaker Profile

Briefing for DFW Airport Terminal Development Program (TDP) and Concession Opportunities
Final Summary Report


Upcoming Speaking Engagements

Learn how to create customers for life! Royalyn Reid speaks regularly about the value of strong customer service skills. Call CMI today to find out how you can hear more or to schedule Royalyn to speak to your group or organization.

CMI In the Community

The Medrano PRIDE Community Service Program is a CMI-sponsored, three-year initiative-driven program encouraging all Medrano Middle School students to get involved with their community and to serve others.

This year, Medrano Middle School’s students rose to the challenge of writing more than 4,000 holiday letters to service men and women who were not able to come home and spend the holidays with their families. The students not only met their school-wide goal, they exceeded it by writing more than the desired 4,000 letters.

It is so important to give back to the community, and it is tremendously encouraging to see these students excited about giving to others and making a difference.

CMI Is On YouTube!

Visit the CMI YouTube Channel to hear interviews with Royalyn Reid and view video content about the CMI team.